Refunds

Student Choice Refund Options

The University of North Texas has partnered with Nelnet to process student refunds for all UNT students. This partnership allows for more efficient processing of refunds. Refunds sent to Nelnet will be processed according to the refunding method the student has elected.

In order to minimize delays, students should log into myUNT and make a refund method selection. Failure to select an option will result in a paper check being mailed to your mailing address on file.

Direct Deposit (ACH) - If you choose this option, you will need to enter your existing bank routing and account numbers. Typically this takes 3-4 days for the money to become available in your account from the date your refund is processed.
Prepaid Debit Card - If you choose this option, you will need to enter the routing and account numbers for the card. Typically this takes 3-4 days for the money to become available in your account from the date your refund is processed.

Important Information Regarding Refunds

Some types of financial aid can only be used to pay for certain charges. Therefore, you may receive a refund even if you have outstanding charges on your student account. If a balance remains on your account after you receive a financial aid refund, you are responsible for paying it in full on time each semester. Please review your student account frequently throughout each term for balances owed.

It is important to note that credit balances resulting from self-payments (ex. Cash, check, credit card, etc.) will be used to pay any outstanding debt owed to the University, to include debt for future terms. Credit balances resulting from sponsored payments will be reviewed to determine whether the funds should be returned to the sponsor.

Selecting a Refund Preference

FOR Students For Authorized Payers (Direct PLUS Refunds)

Tuition Adjustments

Get information about class drop and withdrawal tuition adjustments.

Frequently Asked Questions

Students

A refund is issued by Student Accounting when a credit balance exists on a student account after all eligible tuition and fees are paid. Refunds may consist of excess financial aid and/or other payments applied to a student account.

UNT Student Accounting processes refunds to students and to parents who have been approved for a Direct PLUS Loan.

A disbursement is the process in which financial aid and/or scholarships are released to the school to pay towards eligible charges on a student's account.

A refund is the process in which any remaining funds not used for applied to your tuition, fee and other eligible expenses you owe are paid to you.

Refunds will be released to the refund method that you have selected through Nelnet (Direct Deposit or Reloadable Debit Card).

Direct Deposit to your bank account (3-4 business days from the date UNT processes the refund)
Deposit to a reloadable debit card provided by the student (3-4 business days from the date UNT processes the refund)

Log in to myUNT.
Click on the Student Account tile.
Click on the "Refunds" link on the left side of the screen.
Click on "Manage UNT Refund Choice".

This will take you out to the QuikPAY/Student Choice Refunds site where you can select your refund preference.

Yes, you will receive an email once your refund has been sent to Nelnet for processing. You can also view your student account and any refunds within myUNT at any time. To view the status of your refunds, log into myUNT and click on Student Accounts, Account Services and then “Term Summary”. Your refund(s) will appear at the bottom of your Term Summary.

The University of North Texas will cease its contractual agreement for refunding services with BankMobile on December 31, 2019.

If you have a BankMobile Vibe account, you can still use it to receive your student refund, although you may have to pay service charges on that account after January 1, 2020. Please review the terms of your Vibe Checking Account for more information about potential fees.

If you prefer to continue using your BankMobile Vibe account to receive your refund you must set it up as Direct Deposit within Nelnet Student Choice Refunds. To begin, please log into myUNT.

For more information about BankMobile, call their customer care phone line at 1-877-327-9515, or visit the Refund Selection website.

ATM Accessibility

BankMobile - Vibe (previously Higher One®) customers have access to the Allpoint network, the largest ATM network. Customers are able to get their cash surcharge-free at 55,000 ATM's worldwide! Please click on the Allpoint network locator to find the location closest to you.

ATM Locations

Your Existing Bank - Check your bank's website for the ATM locator to find the closest location to you.
Vibe Account Debit Card - This card can be used at any of the Allpoint locations.
Wells Fargo and Bank of America ATMs are located on the UNT Denton campus in various locations.

Parents

Each student must sign into their myUNT account and choose a refund preference. We encourage parents to share the news of the refund process change with their students to help ensure that their student receives any refunds due in a timely manner.

Once you have been approved for a Direct PLUS Loan, the UNT Financial Aid and Scholarships office will notify you and your student of any outstanding tasks which must be completed (i.e. loan counseling, etc.). Once all requirements from the Financial Aid office have been completed, your loan will be prepared for disbursement to your student account for the semester in which the loan should be disbursed. For more information about PLUS Loans, visit UNT Financial Aid.

A disbursement is the process in which financial aid and/or scholarships are released to the school to pay towards eligible charges on a student's account.

A refund is the process in which any remaining funds not used for applied to your tuition, fee and other eligible expenses you owe are paid to the student or the borrower (if the borrower has received a Direct PLUS Loan).

Once the Direct PLUS Loan is disbursed by Financial Aid to your student's account, any credit balance will be generate a refund. If you indicated on your Direct PLUS Loan application that any excess credits should be refunded to you (as the borrower) instead of your student, that credit balance will be refunded to you by Student Accounting.

You will receive an email to the provided email address from the Direct PLUS Loan application with instructions for managing the refund method through QuikPAY. PLUS loan refund recipients have the option to provide a bank account for direct deposit or a reloadable debit card to receive the refund. If not provided, a refund check will be mailed to the address that you provided on your Direct PLUS Loan application.

The process for electronic deposit of a PLUS refund requires two actions in the following order:

1st - STUDENT ACTION REQUIRED

Student logs in to myUNT
Select the Student Account tile
Select 'Refunds' from the menu
Click the 'Manage UNT Refund Choice' button
Select 'Authorize Payers' from the left-menu
Click the '+Add New' link
Enter the information for your Authorized Payer
• the student will need to set up the Authorized Payer using the same borrower (parent) email address that was included on the PLUS loan application.
Click 'Save'

2nd - BORROWER/PARENT ACTION REQUIRED

Go to https://quikpayasp.com/unt/unt/tuition/authorized.do
Use the email address that was included on the PLUS loan application to create your login account
Provide details for your bank account/reloadable debit card to setup a electronic refund preference

Contact Us

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940-565-3225

Mail Us

Eagle Student Services Center Room 105
University of North Texas
1155 Union Circle #310620
Denton, TX, 76203-5017

Visit Us

Eagle Student Services Center Room 105
1147 Union Circle
Denton, TX, 76203